Refund policy

Refund policy

We want you to absolutely love your items, but we understand having a change of heart.

If you change your mind within 14 days of receiving your item, you may return it for a full refund back to your original payment method.

If you change your mind within 15-30 days, you may return it for store credit.

Shipping charges are non-refundable.

Return Eligibility 

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Sale items and gift cards are not eligible for return.

Start Your Return

Click here to begin the return process.

Our return address is

Sound Faith Co

6716 64th PL NE Unit A, Marysville, WA 09270

Refunds

Depending on the return timeframe above, a refund or store credit will be issued within 3-7 business days of receiving your return. Shipping charges are non-refundable.

You can always contact us with any questions at 

Exchanges

The fastest way to ensure you receive what you'd like is to return the item you have and make a separate purchase for the new item. We can also assist with creating a replacement order for you.


Damages and Incorrect Items
Please inspect your order as soon as possible, and contact us right away if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include photos with your email.